Shipping policy

SHIPPING POLICY

Last Updated: September 9, 2026

Thank you for shopping with DEVOTED / Club Devoted. Please review our shipping policy before placing your order.

PROCESSING & SHIPPING TIME

Please allow approximately 2–4 weeks for your order to be processed, prepared, and shipped.

Many DEVOTED items are produced in limited quantities and may require additional production or fulfillment time before shipment.

The 2–4 week timeframe is an estimate and may vary due to production schedules, order volume, carrier delays, holidays, weather, or other circumstances outside of our control.

By placing an order, you acknowledge and agree to this estimated fulfillment timeframe.

SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking information when available.

Please allow time for tracking information to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

DEVOTED is not responsible for delays, lost packages, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

If your package is returned to us because of an incorrect or incomplete address, you may be responsible for additional shipping costs before the package can be resent.

ORDER CHANGES

Once an order has been placed, we cannot guarantee that changes can be made to the shipping address, size, product, or other order information.

If you notice an error, contact us as soon as possible. We will attempt to help if the order has not already entered fulfillment, but changes are not guaranteed.

SHIPPING DELAYS

Shipping and delivery dates are estimates and are not guaranteed.

DEVOTED is not responsible for delays caused by:

  • Shipping carriers

  • Manufacturing or production delays

  • High order volume

  • Weather conditions

  • Holidays

  • Customs

  • Transportation disruptions

  • Incorrect customer information

  • Other circumstances outside our reasonable control

A delay in shipment does not automatically qualify an order for cancellation or refund.

LOST OR STOLEN PACKAGES

Once your package has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information states that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.

  2. Checking with household members, neighbors, front desks, or mailrooms.

  3. Contacting the shipping carrier using your tracking number.

DEVOTED is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If there appears to be an issue with your shipment, contact us and we will assist where reasonably possible.

DAMAGED OR INCORRECT ORDERS

If your order arrives materially damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include:

  • Your order number.

  • Photos of the item.

  • Photos of the packaging when applicable.

  • A description of the issue.

We will review the situation and determine the appropriate resolution.

ALL SALES FINAL

All DEVOTED purchases are final sale.

We do not accept returns or exchanges for sizing issues, change of mind, color preference, or ordering the wrong item.

Please review product descriptions, sizing information, and your order details carefully before completing your purchase.

This does not affect any rights that cannot legally be excluded under applicable law.

CONTACT

For shipping questions or concerns, contact:

DEVOTED / Club Devoted
Website: clubdevoted.com
Email: [devotedprodz@gmail.com]